Privacy 1
Policy1

Hairsncares ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use hairsncares.com and its associated AI tools and services.

2.1 Personal Information You Provide

• Account information: Name, email address, phone number, date of birth, gender
• Health information: Hair concern type, medical history, hair loss duration, self-reported symptoms
• Payment information: Payment method details (processed securely via Razorpay)
• Prescription documents: Uploaded for Rx medication verification

We use your personal data for the following purposes:

• Processing orders, managing subscriptions, and providing delivery services
• Verifying prescriptions for Schedule H medications
• Providing AI-powered hair health assessments and personalised product recommendations
• Sending order confirmations, delivery updates, and support communications

We use cookies and similar technologies to enhance your experience on our website.

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (only with consent)

We do not sell your personal data to third parties. We share data only with essential service providers under data processing agreements.

Under applicable Indian privacy law and in alignment with GDPR principles, you have the following rights:

• Right of access: Request a copy of the personal data we hold
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion
• Right to portability: Receive your data in a machine-readable format

We implement appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption, AES-256 encryption, role-based access controls, and regular security audits.

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

For privacy queries, data requests, or concerns, contact our Data Protection Officer at: privacy@hairsncares.com